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Identity Theft
Identity Theft is a growing problem with the increasing use of the internet and more sophisticated use of technology that may enable thieves to assume your identity and defraud both you and merchants. The Federal Trade Commission has an excellent website with several publications relating to Identity Theft precautions, what to do if you are a victim, forms and contacts to assist you. To visit the FTC website, click here or proceed to the "FTC Website on Identity Theft" page in this website.
If you are the victim of identity theft and are either being harassed by collectors or creditors for accounts fraudulently opened by the identity theif in your name or you cannot get the Consumer Reporting Agencies to remove these accounts from your credit reports, you may have claims under the Fair Debt Collection law or the Fair Credit Reporting law. To learn more about how to handle these issues, visit the Debt Collection Violations page on this website by clicking below and the Credit Report Disputes & Claims page by clicking below. For some specific information on what you can do about credit report problems and debt collection problems due to identity theft, you can review the excerpts below taken from the FTC publication on Identity Theft.
Links to Excerpts below from the FTC:
Consumer Reporting/Credit Report Issues
Correcting Fraudulent Information in Credit Reports
The Fair Credit Reporting Act (FCRA) establishes procedures for correcting
fraudulent information on your credit report and requires that your report be
made available only for certain legitimate business needs.
Under the FCRA, both the consumer reporting company and the information
provider (the business that sent the information to the consumer reporting
company), such as a bank or credit card company, are responsible for correcting
fraudulent information in your report. To protect your rights under the law,
contact both the consumer reporting company and the information provider.
Consumer Reporting Company Obligations
Consumer reporting companies will block fraudulent information from
appearing on your credit report if you take the following steps: Send them a
copy of an identity theft report (see page 9) and a letter telling them what
information is fraudulent. The letter also should state that the information
does not relate to any transaction that you made or authorized. In addition,
provide proof of your identity that may include your SSN, name, address, and
other personal information requested by the consumer reporting company.
The consumer reporting company has four business days to block the fraudulent
information after accepting your identity theft report. It also must tell the information
provider that it has blocked the information. The consumer reporting
company may refuse to block the information or remove the block if, for
example, you have not told the truth about your identity theft. If the consumer
reporting company removes the block or refuses to place the block, it must let
you know.
The blocking process is only one way for identity theft victims to deal with
fraudulent information. There’s also the “reinvestigation process,” which was
designed to help all consumers dispute errors or inaccuracies on their credit
reports. For more information on this process, see How to Dispute Credit Report
Errors and Your Access to Free Credit Reports, two publications from the FTC at
Date
Your Name
Your Address
Your City, State, Zip Code
Complaint Department
Name of Consumer Reporting Company
Address
City, State, Zip Code
Dear Sir or Madam:
I am a victim of identity theft. I am writing to request that you block the
following fraudulent information in my file. This information does not
relate to any transaction that I have made. The items also are circled on
the attached copy of the report I received. (Identify item(s) to be blocked
by name of source, such as creditors or tax court, and identify type of item,
such as credit account, judgment, etc.)
Enclosed is a copy of the law enforcement report regarding my identity
theft. Please let me know if you need any other information from me to
block this information on my credit report.
Sincerely,
Your name
Enclosures: (List what you are enclosing.)
Information Provider Obligations
Information providers stop reporting fraudulent information to the consumer
reporting companies once you send them an identity theft report and a letter
explaining that the information they’re reporting resulted from identity theft.
But you must send your identity theft report and letter to the address specified
by the information provider. Note that the information provider may continue
to report the information if it later learns that the information does not result
from identity theft.
If a consumer reporting company tells an information provider that it has
blocked fraudulent information in your credit report, the information provider
may not continue to report that information to the consumer reporting company.
The information provider also may not hire someone to collect the debt that
relates to the fraudulent account, or sell that debt to anyone else who would
try to collect it.
Credit Cards
The Fair Credit Billing Act establishes procedures for resolving billing errors
on your credit card accounts, including fraudulent charges on your accounts.
The law also limits your liability for unauthorized credit card charges to $50
per card. To take advantage of the law’s consumer protections, you must:
• write to the creditor at the address given for “billing inquiries,” NOT the
address for sending your payments. Include your name, address, account
number, and a description of the billing error, including the amount and
date of the error. A sample letter is on page 20.
• send your letter so that it reaches the creditor within 60 days after the first
bill containing the error was mailed to you. If an identity thief changed the
address on your account and you didn’t receive the bill, your dispute letter
still must reach the creditor within 60 days of when the creditor would have
mailed the bill. This is one reason it’s essential to keep track of your billing
statements, and follow up quickly if your bills don’t arrive on time.
You should send your letter by certified mail, and request a return receipt.
It becomes your proof of the date the creditor received the letter. Include
copies (NOT originals) of your police report or other documents that
support your position. Keep a copy of your dispute letter.
The creditor must acknowledge your complaint in writing within 30 days after
receiving it, unless the problem has been resolved. The creditor must resolve
the dispute within two billing cycles (but not more than 90 days) after receiving
your letter.
For more information, see Fair Credit Billing and Avoiding Credit and Charge
Date
Your Name
Your Address
Your City, State, Zip Code
Your Account Number
Name of Creditor
Billing Inquiries
Address
City, State, Zip Code
Dear Sir or Madam:
I am writing to dispute a fraudulent (charge or debit) on my account in the
amount of $______. I am a victim of identity theft, and I did not make this
(charge or debit). I am requesting that the (charge be removed or the debit
reinstated), that any finance and other charges related to the fraudulent
amount be credited, as well, and that I receive an accurate statement.
Enclosed are copies of (use this sentence to describe any enclosed information,
such as a police report) supporting my position. Please investigate this matter
and correct the fraudulent (charge or debit) as soon as possible.
Sincerely,
Your name
Enclosures: (List what you are enclosing.)
What is a Credit Freeze? It is a safety measure that you can put in place with the Credit Reporting Agencies to help prevent theft of your identify or misuse of your credit file. Wisconsin law provides that any consumer can lock access to his or her consumer credit report and credit score unless the consumer specifically authorizes someone access to his or her credit file through the use of a personal identification number. Victims of identity theft can place a security freeze on their consumer file without charge upon submitting to the consumer reporting agency satisfactory evidence, typically a fraud report filed with local police, reflecting the theft of his or her identity. All other consumers pay a $10 fee to place, temporarily lift or remove the freeze altogether. The freeze is permanent until the consumer requests removal. See Wisconsin Statutes sec. 138.25.
Attorney Gordon R. Leech
Samster, Konkel & Safran, SC
1110 N. Old World Third St., Suite 405
Milwaukee, WI 53203
Tel: 414-224-0400
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